CompAlliance Coronavirus (COVID-19) Operations Response Plan

With the heightened concern about the 2019 Novel Coronavirus (COVID-19) outbreak, we anticipate our workers’ compensation employers, third party administrator and insurance company clients are making critical decisions around health, safety and operations. As your partner, CompAlliance, a Mitchell | Genex company, is committed first to the well-being of all stakeholders and then continuity of business (business continuity plans – BCP). Below are detailed answers to questions you may have regarding business operations during the COVID-19 outbreak.

Since the situation remains fluid, we will continue to update you as appropriate based on the latest news concerning the outbreak and CDC guidance.

Should you have additional questions, please contact your Account Manager or CompAlliance contact. In addition to this website, CompAlliance communications channels are also available on:



What are you doing to prepare your operations and employees so you can continue to provide products/services to your customers if there is a widespread outbreak of COVID-19?

CompAlliance is vigilantly monitoring the progression of 2019 Novel Coronavirus (COVID-19). As this is a rapidly changing situation, we have activated a core team that is closely monitoring the situation through the CDC and government websites and public health alerts. Our business leaders are reviewing the business continuity plans that are applicable to their operations.

While the news of the virus and its implications for the health of many around the world is concerning, please be assured that the ability to service our clients and the safety and well-being of our employees are our top priorities.

Our business leaders are ready to implement their business continuity plans in the event of a widespread outbreak that has the potential to be disruptive to business operations relating to a particular service or with geographic specificity.  In this regard, we have:

  • Planned for all employees to be able to work from home and/or at alternative locations as needed
  • Planned for certain services to be re-routed to a redundant location not impacted by an outbreak
  • Planned for certain business capabilities to be transitioned to variable locations as needed
  • Increased cleaning and sanitation at each of our facilities
  • Increased awareness of COVID-19 and recommended precautions among employees

On March 9, 2020, we updated our travel advisory to our employees which now includes, among other things, a restriction on non-essential air travel as well as a mandatory work-from-home period for those returning from travel to affected locations, as per the CDC website. As the situation continues to be fluid and additional countries become impacted by COVID-19, we continue to encourage our employees and customers to check the CDC website for the latest information on travel advisories as they relate to the spread of the virus.

What are your business continuity plans in the event a significant number of employees are unable to work onsite due to, for example, school closures or an office closure?

CompAlliance is well equipped to ensure all operations remain functionally sound should a situation occur where employees need to work offsite. The majority of CompAlliance employees currently already work from a home office. Corporate office locations are located in Merriam, KS and Pasadena, CA. All business unit employees have the ability to work from home if needed. CompAlliance has an existing Executive Compliance Committee which activates the business continuity plan in the event of a disaster or pandemic. Our systems are capable of supporting the entire CompAlliance enterprise working offsite for a sustained time period, allowing us to continue all business processes and workflows. CompAlliance is equipped to ensure all employees are able to connect to our network via secure Microsoft cloud from a home office as needed. Our offices have network and space capacity to house overflow additional operational employees from different office locations if necessary. Additionally, we have identified critical IT personnel who will have limited access to administer our data center infrastructure and execute critical end-user computer provisioning tasks.

What are your business continuity plans in the event a significant number of employees are unable to work because they are ill?

Illness prevention is our top priority in ensuring the health of employees. Employees are required to remain at home for the quarantine period if they have travelled internationally to affected countries. It should be noted that currently across our 100+ CompAlliance colleagues, we have not been advised of any associate having COVID-19 exposure nor are in quarantine status. Handwashing recommendations and the use of hand sanitizer have been communicated to all employees. CompAlliance continues to provide sanitation supplies to all office locations. As mentioned above, all of our employees have the ability to work remotely, and, if necessary, those in the affected areas can manage their work remotely until normal operations are feasible. Our staff members are cross-trained to handle various workplace roles in order to fill gaps that may be caused by a significant number of employee absences. In the event of an office closure, workflows will either shift to an office in an unaffected area or to employees who are working remotely.

What are the biggest risks to your stakeholders?

Fortunately, because our offices are nationally distributed and our staff is set up to work remotely as needed, it is unlikely that any significant service disruptions will be encountered. Many of our staff have been cross-trained to carry out various functions, so there should be limited process interruptions.

How will you communicate with your customers if either you or your customers experience an office closure or power/internet outage?

Transparency and communication are vital in ensuring our customers receive the services they need no matter the circumstance. Should a situation arise where a CompAlliance physical or virtual office location is closed anywhere in the country, we will shift communications to another office or supervisor in a geographic locale outside of the impacted areas and advise customers as appropriate.

In conclusion, these Best Practices are the ingredients needed to ensure quality outcomes for your Recovering Workers during this uncertain time.

This image represents the CompAlliance win-win approach to managed care between the worker and employer.