As accidents are reported by supervisory staff at the place of employment, a Nurse Triage Program facilitates immediate telephonic contact with a Professional Nurse on a 24/7 basis, for the injured employee, while at the same time providing immediate accident reporting to the carrier, if requested, at the time the incident is reported by supervisory staff at the place of employment.

On-call nurses provide medical advice over the telephone to employees at all hours of the day. They assist with symptom assessment, urgent and non-urgent health advice, medical explanations, recommendations and information. The nurse facilitates direction to an appropriate medical provider if necessary, while minimizing any lost time of regular work hours.

Advantages of a 24/7 Telephonic Nurse Triage Program include:

  • Quality medical recommendations are provided at the time of the event, minimizing financial impact and duration of the claim
  • Timely incident Reporting – A First Report of Injury is created for the carrier or TPA to assure timely reporting
  • Preferred providers can be recommended – thereby avoiding out of network fees
  • The employer is not responsible for making medical decisions for the employee
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