Category Archives: Communication Skills

Adopting a Societal Approach to RTW and Return to Function

The IAIABC Disability Management and Return to Work Committee (an all-volunteer committee) formulated a paper titled, “Return To Work: A Foundational Approach To Return To Function” Founded in 1914, the International Association of Industrial Accident Boards and Commissions is a not-for-profit association representing most of the government agencies charged with administration of workers’ compensation systems throughout…
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The True Impact of Case Management

This week I have been working on CompAlliance’s re-accreditation for Utilization and Case Management, and as a result have been examining in detail our processes, protocols and procedures.  It made me think of an article I recently read on LinkedIn by someone who performs file reviews and analysis for their workers’ compensation clients, after the…
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When is Redundancy a Good Thing?

I was reading an article today about the scarcity of IV fluids due to the natural disasters we have encountered this past year. Apparently one of the major suppliers of IV fluids manufactures these items in Puerto Rico and due to the recent hurricanes, the ability to manufacture these fluids has been greatly affected. One…
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Talking About the Opioid Epidemic

I am always honored when an organization asks me to speak on the Opioid Epidemic.  I am not a professional speaker by any means.  I don’t travel around the country speaking at conference after conference on this topic. I mainly speak at the regional or local level, with a sprinkling of national venues. My main…
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Case Managers and Applicant Attorneys – Can’t We All Just Get Along?

The workers’ compensation industry gets a lot of bad raps about how we conduct our business. There are “exposés” by organizations talking about the injustices within the workers’ compensation system. I see law firm ads throughout the country stating “they are for the people” and will help you with your workers’ compensation case when you…
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Rudeness Begets Rudeness

April 21, 2017 I was reading an article today in the New York Times titled, "Rude Doctors, Rude Nurses, Rude Patients".  In this article they refer to a study on Rudeness and Medical Team Performance in a NICU.  The findings were interesting. Rudeness has robust, deleterious effects on the performance of medical teams. Moreover, exposure to…
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April 7, 2017 How Do I Overcome with Community?

I was reading a blog post today by Mark Pew on Overcoming with Community . Mark talked about the isolation addicts usually are in while in the throes of their addiction. Mark advocated for all of us to be community for these troubled individuals. I believe in the positive benefits of community.  I too have spoken…
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Talking about Sensitive Topics

I am not referring to discussing sensitive topics such as the upcoming inauguration or religion. Rather, I am referring to obtaining an honest and accurate drug and alcohol usage history from the injured worker, or your patient. When I was in nursing school we were taught when asking how many alcoholic drinks/day the patient drank…
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Where is Case Management Going in 2017?

I have read multiple blogging prognosticators discussing their predictions for workers' compensation in 2017.  Some funny, some serious.  Just ask my husband, I always have to either have the last word or at least make sure my opinion is also included in any discussion.  So here goes with my opinions regarding case management trends in…
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CompAlliance Pays It Forward

I attended a webinar yesterday on trends to watch for in workers' compensation and one of the themes was about sharing the impact we as companies in this industry make on society and being proud of the job and services we perform.  I was always taught as a youngster to be modest and not "toot…
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